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Administration

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1. What is the number to the Tag Office in Winfield?

221-5410

2. Who is the local cable company and what is their number?

Cox Communications, 442-2280

3. Where do I go to obtain a new Drivers License?

The Drivers License Bureau is located at Strother Field. The phone number is 620-221-7793

4. Where can I find information on the City Commission's upcoming meeting agenda?

The Commission meeting agenda packet will be posted on this website each Wednesday before the 1st and 3rd Tuesdays Commission meetings. Follow the link below and click on the City Commission folder. Click here for link to packet location . . .

5. Where do I call if I have a question about the quality of my water?

Call the water plant administrative office at 441-4480

6. How do I report a street light that isn't working?

All street light service requests must go through the automated phone system. Please call 1-800-383-1183.

OR - you can report it online!
Street Lights Out Click Here...

7. Where do I call if I have a question about my water bill?

Call the Customer Service Manager at 441-4407

8. What is the number to Animal Control?

441-4448

9. How can I find out the owner of a house in Arkansas City?

The Register of Deeds in the Winfield Courthouse has ownership of property. They can be reached at 441-4560.

10. Where do I find out information on Voting/Elections?

All voter information is handled through the County Clerks office in Winfield. They can be reached at 620-441-4500.

11. What is the number to the Cowley County Landfill?

620-221-4307

12. What is the number to the Recycling Center at Strother Field?

620-221-5678

13. What are the hours of the City's limb and compost site?

Days of Operation:
Monday – 12 Noon to 5 PM
Wednesday – 8 AM to 1 PM
Saturday – 8 AM to 4 PM
No charge to City residents. Charge for non-residents and commercial users. Attendant will be present.
Questions? Call 441-4460

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Arkansas City Recreation Center

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1. What are the Rec Center Office Hours?

Monday thru Friday 8:00am - 5:00pm

2. Does The Rec Center Have A Facebook Page?

Yes, click on link to visit our Facebook page ACRC Facebook Page

3. Are the Daddy/Daughter Dance CD's available?

Yes, the picture CD's are available at rec center office for $5 each. Office hours are Mon-Fri 8-5

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Building, Planning & Codes

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1. How do I get a building permit?

Please visit the Building, Planning & Codes office. You can also visit the Building & Construction site

2. How do I find out which contractor's are licensed to work in Arkansas City?

You may either call the Building, Planning & Codes Dept at 620-441-4420 or view the list on the website by clicking here

3. I got a letter from Code Enforcement, now what?

Please call the office at 620-441-4420 and ask to speak to the person who signed your letter (Gary Morrison or Terry Newman) and make arrangments with them. They are both reasonable and would be happy to work with you to get into compliance.

4. How can I get a map?

Vist the map page. Maps Page

5. How can I request a map not available on the site?

Fill out a map request form and submit to Building, Planning & Codes Office or call Josh at 620-441-4420 Click Here for Map Request Form

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Cherokee Strip Land Rush Museum

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1. What historical artifacts are displayed in the museum?

The museum contains artifacts and photographs relating to the Cherokee Strip Land Rush of September 16, 1893, early Arkansas City, Native American Artifacts and Pioneer Artifacts.

2. What is the museum's contact information?

The museums phone number is (620) 442-6750. The email address is srandel@arkansascityks.gov.

3. What are the museum's hours?

The museum is open Wednesday through Saturday from 10:00 a.m. -5:00 p.m. and Sunday 1:00 p.m. - 4:00 p.m. The museum is closed on Monday's & Tuesday's.

4. What is the museum's admission?

Adults are $4.50
Seniors are $3.50
Children 6-10 are $2.00
Under 6 are free

5. Where is the museum located?

South of Arkansas City on US Hwy 77. Drive south of Arkansas City on 77 (Summit Street), cross the Arkansas River bridge and the museum is about a half a mile south on the west side of the highway. If you are coming from the south on US 77, you will locate us just before you reach the Arkansas River bridge on the west side of the road.

6. When was the museum founded?

The museum was founded in 1966 by the Arkansas City Jaycees.

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Commission

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1. When does the City Commission meet?

1st and 3rd Tuesdays, 5:30 PM, City Hall, 118 W. Central, Commission Room

2. When are the City Commission elections held?

Every two years on the first Tuesday in April. Next election will be April 2009.

3. Are Commission Meeting Videos edited for playback on Channel 7?

Commission Meeting videos are never edited, they replay exactly as recorded. Note: Public comments section is never recorded.

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Customer Service

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1. What do I need to do to get water service started in my name in Arkansas City?

You need to come into the Utility Office at City Hall (118 W Central) main floor. Please bring with you a form of picture ID and something pre-printed with your Social Security Number on it. You will be asked to fill out and sign a service request agreeing to pay for the water service at the location requested.

We can turn service on without anyone at the residence as long as all the faucets are shut off. We will only let 10 gallons go through the meter if no one is at the address before turning it back off and leaving a door tag to make arrangements to meet someone to try the service "on" again.

A connection service charge of $25.00 is due at the time of request.

2. What services are included on my water bill?

Water is billed 30 days after it is used, the dates for the water service will appear on your billing statement in the ‘from’ and ‘to’ columns.

The consumption on the bill is figured in hundreds of gallons. You can use up to 2000 gallons for a minimum water charge, which is based on the size of your meter. The minimum for a 5/8" residential water service is $13.00 per month.

There are taxes billed on water as well as a state fee (.032cents per thousand).

Garbage is picked up once a week and will show on your billing as RF for refuse.

We also have a storm water program, which is billed on the utility bill under the code ST and is a fee of $3.00 per month residential to offset the costs of maintaining curbs, guttering and storm drainage ditches.

Sewer is billed to those customers hooked up to the City's sanitary sewer system. It will show on the bill as SW. It is figured by using the first three months of the year’s water billings averaged. This will become the sewer rate base for the residence for the remainder of the year, and changes in April.

3. How can I find out if I qualify for low income senior or disabled water and sewer rates?

Call City Hall at 441-4407 to have a qualifying form mailed to you, or you may pick a form up at the utility billing front counter or customer service office on the main floor of City Hall.

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Environmental Services

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1. Can the City mark the water or sewer line in my yard?

No, the City only marks their lines up to the customers personal property line. Beyond that is the customers responsibiliy.

2. What if my sewer is slow?

You may call the Environmental Services department and we can check the lines on our side before you have to have yours checked.

3. What should I do if my water is slow only at certain faucets?

You should check the screens on your faucets for any buildup.

4. Can I view the Consumer Confidence Report online?

Yes. Go to the document center and you will find the Consumer Confidence Report under Environmental Services folder.

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General Information

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1. Where can I purchase vehicle tags?

You must go to the County Courthouse in Winfield to purchase tags. There is no longer an Ark City tag office.

2. Where is the State driver's license office?

At Strother Field, 22215 D Street. (620) 221-7793

3. What is the phone number for District Court in Ark City?

441-4520

4. What is the local phone number for the County Clerk?

441-4515

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Library

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1. When is the library open?

ACPL HOURS OF OPERATION
Monday–Thursday 9:00 a.m. to 8:00 p.m.
Friday–Saturday 10:00 a.m. to 6:00 p.m.
CLOSED on Sunday

2. How do I get a library card?

Anyone, regardless of age, sex, race, or place of residence, can obtain a library card by:
1. Presenting a picture ID and/or a form of identification that shows your name and current address. Parents/guardians must show this proof of ID and address on behalf of their children.
EXAMPLES: state driver’s license, state ID, student ID, utility bill, bank statement, voter registration card, checkbook. If your picture ID does not have your current address, please also bring something that shows your current mailing address.
*NOTE: We will ask for your birth date and your Social Security Number or Kansas ID Number in order to legally distinguish between persons and for collection purposes.
2. Completing a Library Card Application form.
3. Providing a signature certifying that you and/or your children will abide by all rules and regulations of the library.
YOU MUST HAVE A LIBRARY CARD TO USE THE INTERNET. ALL CHILDREN UNDER 18 MUST HAVE PARENTAL PERMISSION CARD SIGNED TO USE THE INTERNET.
Replacement cards will be issued for $1.00 per card. Juveniles under 17 years of age may be asked to bring in a parent or guardian to get a replacement card. Worn out cards will be replaced free of charge, based on the judgment of desk staff and history of card replacement. NO cards will be replaced until all fines are paid and account is current.

3. Does the library offer ebooks?

Yes, e-books are available through the State Library of Kansas. You must have a Kansas Library Card to access these e-books that are free of charge. To get a Kansas Library Card, please come to the library and ask for assistance at the Service Desk.

4. Can I renew my books online?

Yes!
1. Click on the link to "Find a Book or Video." This shows you the library's catalog search.
2. Click on the "Patron Account" tab at the top of that page.
3. Log in. Your login is your library card number. Default password for our library is 67005.

Please change your password under "Change Logon," so your account is more secure.

From your account screen, click on the links across the top to view Items Out (renew items here), Requests (books or videos you have put on hold), and other information about your account. Remember, videos & interlibrary loans cannot be renewed. The system will not allow you to renew an item if someone else is waiting to use it, so keep that in mind!

5. Does the library have a fax service?

Yes, we provide a fax service at $1 per page. This applies to sending AND receiving faxes. We provide cover sheets if you do not have your own, there is no charge for cover sheets.

Sorry, at this time we cannot do international faxes.

6. Can I make copies or print from the computer at the library?

Copies and computer printouts (from the library's computers) are available at:
Black & white-10 cents per page
Color-25 cents per page

7. Does the library have tax forms?

Only from January to April every year. The Library receives federal forms only. We are the only place in town to get tax forms, so please only take what you need.

Kansas and Oklahoma no longer send paper copies of the forms to the Library. If you need a state form, we are happy to print it from their tax webpages, but must charge you for the cost of the prints.

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Municipal Court

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1. What day is Court held?

Each Tuesday from 1 to 5 PM

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Public Works

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1. What can I bring to the Recycle Center?

Acceptable recyclables include:

•Aluminum cans
•Corrugated cardboard boxes - flattened boxes, call ahead for large quantities
•Glass jars or bottles (food & beverage only) - brown, green or clear - remove lids
•Plastic - #1 PET (soda bottles) all colors; #2 HDPE (milk & juice jugs) frosted in color
•Newspaper - including anything that came with newspaper
•Magazines - please put in separate bag & place with newspaper
•Steel cans - no need to crush

Please rinse and clean above items.

2. What are the hours of the F Street Limb and Compost site?

Monday 12 PM to 6 PM
Wednesday 8 AM to 1 PM
Saturday 8 AM to 4 PM

No charge to City residents
Charge for non-residents and commercial users

Attendant will be present

Questions? Call 441-4460

3. How do I reserve Wilson Park Rotunda or Paris Park Shelter?

Please call 441-4470 and someone will assist you.